Case Study of Gulliver's Complaint

Charcelle (age 27), Paris, France

As an international icon of the women's fashion industry, designer Charcelle travels frequently and in style. Accustomed to efficient, first-class treatment, she has little patience for incompetence.

However, on a recent trip to Singapore, that is exactly what she faced time and time again for the entire week that she was on the road. Eventually, as she was boarding her return flight, she reached her boiling point.

There, she was informed that the special meal that she had ordered—crosscut sheared cheuonstelle salad, extra rare Kobe beef filet served at exactly 38°C, sautéed Polynesian asparagus tips with Monttielle dressing, and white chocolate Poncee Moustal dessert—would not be available.

Without much warning, she began exhibiting the classic symptomology of Gulliver's Compliant disorder. But before security officers were dispatched to the scene, several of Charcelle's minions persuaded her to visit an Emotional Release Station located in the terminal.

The 45 minutes that Charcelle spent in the station resulted in quite a drastic change in her demeanor, as can be seen in the "Before" photo above captured on security surveillance video as she entered the station compared to the to the "After" photo that was extracted from the video of passengers preparing for departure.

The change in her attitude and consequent behavior was, according to people familiar with the incident, “phenomenal."

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